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Customer Disclosures

Blackhawk Network California, Inc. (NMLS# 925953) is licensed in connection with its money services business in various U.S. jurisdictions. Please see below for certain disclosures required by specific states.

If you have any questions or complaints, please direct them to:

Blackhawk Network California, Inc.
6220 Stoneridge Mall Road
Pleasanton, CA 94582
Phone number: 888-524-1283

This retail location engages in the money services business as authorized delegate of Blackhawk Network California, Inc. (“BHN CA”). If you have a complaint, first contact BHNCA at (888) 527-6033.


If your issue is unresolved by BHN CA (888) 527-6033, please submit formal complaint with the State of Alaska, Division of Banking & Securities.

If you are an Alaska resident with questions regarding formal complaints, please email us at or call Nine Zero Seven Four Six Five Two Five Two One.

Blackhawk Network California, Inc. (Lic.# 43330) is licensed by the Arkansas Securities Department. If you have unresolved complaint, you may direct it to:

Arkansas Security Department
Heritage West Building, Suite 300

201 East Markham Street
Little Rock, Arkansas 72201-1692
Telephone: (501) 324-9260

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation at its toll-free telephone number, 1-866-275-2677, by email at, or by mail at the DFPI, Consumer Services, 2101 Arena Blvd, Sacramento, CA 95834.

Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

  • If you have a Question about or Problem with YOUR TRANSACTION – THE MONEY YOU SENT
  • You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.
  • If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY
  • ALL complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:

Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202

Blackhawk Network California, Inc. is a licensed money services business by the Florida Office of Financial Regulation (Lic.# FT230000221). If you have a complaint or concern, please call Blackhawk Network California, Inc. at 888-524-1283.


Blackhawk Network California, Inc. (Lic.# MT.0000193) is a licensed money transmitter in the State of Illinois. For suspected violations of the Transmitters of Money Act, a customer may contact:

  • Illinois Department of Financial and Professional Regulation
  • Division of Financial Institutions
  • 320 West Washington Street, 3rd Floor
  • Springfield, IL 62786
  • Telephone: 888-473-4858

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Blackhawk Network California, Inc. (Lic. # 9159/ NMLS# 925953) at:

  • Office of the Commissioner of Financial Regulation
  • 500 N Calvert Street, Suite 402
  • Baltimore, Maryland 21202
  • Telephone: 888-784-0136

Blackhawk Network California, Inc. (Lic. # MT/000101) holds a valid and existing Money Transmitters License issued by the Commissioner of Banking and Consumer Finance under the Mississippi Money Transmitters Act.

Blackhawk Network California, Inc. (Lic.# MN-MT-925953) has been authorized by the State of Minnesota Department of Commerce to transact the business of money transmitter, unless this authority be suspended, revoked, or otherwise legally terminated.

Blackhawk Network California, Inc. (Lic. # 15570-MT) has been granted a license by the New Hampshire Banking Department to engage in business as a Money Transmitter in accordance with and subject to the provisions of the New Hampshire Revised Statutes Annotated Chapter 399-G as amended and any regulations promulgated thereunder.

Licensed as a Money Transmitter by the New York State Department of Financial Services. If you have any questions or complaints, please direct them to:

  • Blackhawk Network California, Inc.
  • 6220 Stoneridge Mall Road
  • Pleasanton, CA 94582
  • Phone number: 888-524-1283

Unresolved consumer complaints may be mailed to:

  • New York State Department of Financial Services
  • One State Street
  • New York, NY 10004-1417
  • Fax number: 212-709-1673
  • Consumer Help Line at 877-226-5697

Money transmission on behalf of Blackhawk Network California, Inc. is conducted at this location pursuant to the North Carolina Money Transmitters Act, N.C.G.S. § 53-208.41 et seq.

  • If you have an inquiry or complaint, please contact Blackhawk Network California, Inc. at (888) 524-1283

Blackhawk Network California, Inc. (NMLS# 925953) is authorized to engage in the business of money transmission in the State of Oklahoma, subject to the provisions and requirements of the Oklahoma Financial Transaction Reporting Act, 6 O.S. § 1511 et seq., and regulations of the Oklahoma State Banking Board promulgated there under.

Blackhawk Network California, Inc. (Lic.# 33186/ NMLS# 925953) is a licensed money transmitter in the State of Pennsylvania. Consumer’s questions may be directed to BHN CA at (888) 524-1283.

If you have a complaint, first contact the consumer assistance division of Blackhawk Network California, Inc. at 888-524-1283. If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to the Texas Department of Banking:

After first contacting Blackhawk Network California, Inc. at (888) 524-1283, if you still have an unresolved complaint, you may file it by contacting the Washington Division of Consumer Services:

Blackhawk Network California, Inc. (Lic.# 121-SOC) is licensed by the Department of Financial Institutions of the State of Wisconsin pursuant to Chapter 217, Wisconsin Statutes.